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~subject:"Service quality"
~isPartOf:"International journal of business information systems : IJBIS"
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Service quality
Switching behaviour
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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customer loyalty
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Online retailing
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Online-Handel
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e-service quality
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e-tailing
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mediation and moderation e-satisfaction
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perceived switching costs
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retailing
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service failure severity
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service recovery
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Rajak, Binod Kumar
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International journal of business information systems : IJBIS
Journal of business research : JBR
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Journal of retailing and consumer services
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The journal of services marketing
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The service industries journal
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Asia Pacific journal of marketing and logistics
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Auditing : a journal of practice & theory
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International journal of bank marketing
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of service management
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Journal of service theory and practice : JSTP
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Management research review
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Psychology & marketing
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Department of Economics working paper
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EuroMed journal of business
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European management journal
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IEEE transactions on engineering management : EM
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Information systems management
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International journal of business excellence : IJBEX
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International journal of business performance and supply chain modelling : IJBPSCM
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International journal of hospitality management
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International journal of quality and service sciences
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of Asia Business Studies
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Journal of Asian finance, economics and business : JAFEB
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Journal of air transport management
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Journal of customer behaviour
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Journal of global marketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
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