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Service quality
Consumer behaviour
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Dienstleistungsqualität
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Switching behaviour
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Alternative attractiveness
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Punitive switching costs
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Chuang, Yi-Fei
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Lu, Wei-Min
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Management research review
Journal of business research : JBR
4
Journal of retailing and consumer services
4
The journal of services marketing
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The service industries journal
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Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
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International journal of bank marketing
2
International journal of business information systems : IJBIS
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of service management
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Journal of service theory and practice : JSTP
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Psychology & marketing
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The journal of applied business research
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Department of Economics working paper
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EuroMed journal of business
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European business review
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European management journal
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Global business review
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IEEE transactions on engineering management : EM
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International journal of business excellence : IJBEX
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International journal of hospitality management
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International journal of quality and service sciences
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of Asia Business Studies
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Journal of Asian finance, economics and business : JAFEB
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Journal of air transport management
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Journal of customer behaviour
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Journal of global marketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
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2
Research on customer switching behavior in the service industry
Chuang, Yi-Fei
;
Tai, Yang-Fei
- In:
Management research review
39
(
2016
)
8
,
pp. 925-939
Persistent link: https://www.econbiz.de/10011534320
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