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~subject:"Service quality"
~subject:"Wechselverhalten"
~person:"Al-Karaghouli, Wafi"
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Service quality
Wechselverhalten
Beziehungsmarketing
1
Brand image
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungsqualität
1
Konsumentenverhalten
1
Kundenzufriedenheit
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Markenimage
1
Mobile communications
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Mobile telecom
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Mobilkommunikation
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Relationship marketing
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Switching behaviour
1
Telecommunications industry
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Telekommunikationssektor
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brand image
1
perceived value and customer satisfaction
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service quality
1
switching cost
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switching intention
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Al-Karaghouli, Wafi
Biglaiser, Gary
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Stenbacka, Rune
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Klemperer, Paul
10
Blut, Markus
8
Crémer, Jacques
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Grzybowski, Lukasz
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Fang, Hanming
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Atal, Juan Pablo
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Metge, Jens
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Okubo, Toshihiro
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Bedre-Defolie, Özlem
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Bems, Rudolfs
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Chen, Jiawei
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Farrell, Joseph
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Gehrig, Thomas
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Mester, Loretta J.
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Information systems management
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ECONIS (ZBW)
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
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