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~subject:"Service quality"
~subject:"Preisdifferenzierung"
~person:"Marimuthu, Malliga"
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Service quality
Preisdifferenzierung
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Switching behaviour
3
Wechselverhalten
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer loyalty
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Generation Y
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Relationship marketing
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Airline
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Alternative attractiveness
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Beschwerdemanagement
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Complaint management
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Mobile internet
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Perceived value
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Marimuthu, Malliga
Stenbacka, Rune
5
Beckert, Walter
4
Shy, Oz
4
Siciliani, Paolo
4
Cosguner, Koray
3
Seetharaman, Seethu
3
Cabral, Luís M. B.
2
Chan, Tat
2
Chebat, Jean-Charles
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Corrocher, Nicoletta
2
Edward, Manoj
2
Eilifsen, Aasmund
2
El-Manstrly, Dahlia
2
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2
Knivsflå, Kjell Henry
2
Kolos, Krisztina
2
López, Angel L.
2
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2
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2
Rey, Patrick
2
Sapi, Geza
2
Schulz, Norbert
2
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2
Stan, Valentina
2
Stiassny, Alfred
2
Wang, Chung-yu
2
Zirulia, Lorenzo
2
Aali, Abdulrahman Yousef al-
1
Agostini, Claudio A.
1
Agrawal, Manish
1
Ahmed, Masood
1
Al-Karaghouli, Wafi
1
Ali, Mazhar
1
Amir, Dr.Huma
1
Anastasiou, Athanasios
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Journal of air transport management
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
Saved in:
3
The impact of causal attributions on customer satisfaction and switching intention : empirical evidence from the airline industry
Nikbin, Davoud
;
Ismail, Ishak
;
Marimuthu, Malliga
- In:
Journal of air transport management
25
(
2012
),
pp. 37-39
Persistent link: https://www.econbiz.de/10009664102
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