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Search: subject:"Willingness to share blame"
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Impersonal service
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Invitations to share responsibility
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Reactance
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Willingness to share blame
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Aktie
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Customers
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Dienstleistung
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Kunden
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Hsu, Ko-Hsin
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Ku, Hsuan-Hsuan
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Journal of Service Theory and Practice
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Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Effects of inviting customers to share responsibility in the context of impersonal service
Ku, Hsuan-Hsuan
;
Hsu, Ko-Hsin
- In:
Journal of Service Theory and Practice
25
(
2015
)
3
,
pp. 267-284
reactance moderates the effect of an invitation on
willingness
to
share
blame
for service failure. Findings – Service customers …
Persistent link: https://www.econbiz.de/10014907601
Saved in:
2
Effects of inviting customers to share responsibility in the context of impersonal service
Ku, Hsuan-Hsuan
;
Hsu, Ko-Hsin
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10011306001
Saved in:
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