A multitude of studies have highlighted alarming data on healthcare adverse events and medical errors in many countries, including Italy. Many of these errors appear to be the result of non-compliance with good practices and organizational operating procedures, specified in ministerial...

Purpose - The description of "blockchain banking", the determination of "the sub-processes" of "blockchain banking" as a "business process", and the assessment of "maturity level" in Parsian Bank. Design/methodology/approach - Theoretical sources on "blockchain banking" were initially...

It is essential to innovate and improve service levels by predicting possible process outcomes due to the growth of online service providers. This study estimates the customer satisfaction level based on customer experience analysis. In doing so, we answer recent calls for research about a more...