When both husband and wife work in BPO, the husband’s job usually takes priority in case of transfer or overseas assignments, which means that the wife must forego opportunities or else they have to live apart. To address the gender issues at work place of BPOs organizations, there is need to...

Digital transformation is the process of undergoing multiple internal and external changes by an organization leveraging digital technologies to become more agile, optimized and efficient in its business operations. Dynamic IT environment, the urge to leverage emerging technologies, and the...

Purpose – Green supply chain management and sustainability research is mostly made on studies focusing on manufacturing companies, while research on the retail sector is missing. Moreover, literature, still lack the mechanism through which the green in-store process leads to sustainable...

Many Operations Management (OM) models assume that people act as forward-looking optimizers in dynamic environments. We experimentally examine this assumption. To cover a wide range of settings we look at several common classes of dynamic decision problems, and characterize behavior as either...

A Robotic Process Automation (RPA) enabled by Artificial intelligence (AI) has become an important field within the digitalisation of the economy. AI-driven robots and machines are forecasted to grow dramatically in the next years. AI-enabled RPA replaces the work a human would normally do by...

It is estimated that one third of the food produced worldwide is wasted. This has been recognized as a critical problem by the United Nations, the U.S. Environmental Protection Agency, the European Union, and industry groups because of its implications for the environment, conservation of...

The unprecedented availability of data, along with the growing variety of software packages to visualize it, presents both opportunities and challenges for operations management (OM) research. OM researchers typically use data to describe conditions, predict phenomena, or make prescriptions...

This paper underlines the concept of the organization of information as a process and attempts to understand how information is organized for storage and retrieval. It examines a similar concept of Knowledge Organization (KO) and argues that though Information organization (IO) is a process much...

Innovation and diversity are both multidimensional terms and definitions for them are as varied as the number of academic disciplines, policy makers, and business leaders that specialize in them. Globalization brings both opportunities and challenges. However, innovation is not easy Knowledge...