Since June 2000, dot.com companies in Hong Kong have followed the same pattern of downsizing as their counterparts in the West. Explores the downsizing phenomenon in the Internet industry, the employees’ views on the experience of downsizing in the industry, their job orientation and work...

Provides a step by step template for developing a team charter. Notes that a team charter is an important element in any teamworking process as it provides a start‐up direction for the team and avoids the team wasting a valuable time and resources. Gives an example of a team charter and a...

Postulates there is only one right strategic path that can successfully address the issues dealing with customer preferences and an organization's own capabilities. Stresses the single learning path the company needs to identify what customer really want. Highlights the main points in a box and...

Deals with the structural problem of how to allocate work to sub‐units or departments within physical distribution organizations. Asks what bases or criteria should be followed in assigning duties to the various parts of physical distribution structures. Concludes with managerial implications.

Reviews the main tenets of TQM and strategic HRM, and identifies both similarities and tensions between the two approaches. Presents a case study of Tubemakers Australia, winner of an Australian Quality Award. Illustrates how Tubemakers managed the integration of TQM and strategic HRM....

Labour scheduling in supermarkets is a difficult task since most employees work various shift lengths instead of standard eight‐hour shifts. With front‐end cashiers, it is even more difficult, since the umber of needed cashiers is based on customer volume, which is constantly fluctuating. To...

Many senior business people in the USA believe that some 90% of all advertising does not do what it is intended to do. The common reasons are the basic ineptitude of many people charged with creating advertising, objectives and goals inadequately set, advertising created primarily to win awards...

Presents a preliminary evaluation of an extensive corporate renewal programme directly encompassing some 70 companies in the Swedish branch of Asea Brown Boveri (ABB). The renewal effort which is known as the T50 programme, is focused on reducing the total cycle times within most value adding...

Addresses the issue of the adoption of generic drugs by general medical practitioners in the National Health Service in England. The adoption and buyer behaviour of GPs is of central importance to the pharmaceutical industry and to the Government. Reports research based on the theories of...