Ismail, Rahmah; Abidin, Syahida Zainal - In: Business and Economic Horizons (BEH) 2 (2010) 2, pp. 25-36
, Federal Territory of Kuala Lumpur, Penang and Johor collected in 2007/2008. In this analysis, Workers’ Performance Index (WPI …’ performance in the selected service sector. The results show that workers’ competence has significant influence towards workers …’ performance. Besides that, human capital and workers’ characteristics also determine workers’ performance in the service sector. …