Intro -- THE MAINTENANCE CREW FOR THE HUMAN MACHINERY -- Contents -- Introduction -- PART I. THE SUBJECT AND HOW TO DORESEARCH ON IT -- 1. How Personnel Management Changed in theNetherlands -- 2. Research philosophy:The case for qualitative research -- PART II. THE HEART OF THE MATTERAN ESSAY ON...

This paper addresses the problem of scheduling ambulance crews in order to maximize the coverage throughout a planning horizon. The problem includes the subproblem of locating ambulances to maximize expected coverage with probabilistic response times, for which a tabu search algorithm is...

This chapter presents application of multi-criteria mathematical programming models by integer and mixed-integer programming for optimal allocation of workers among supporting services in a hospital. The services include logistics, inventory management, financial management, operations...

On-demand air transportation provides passengers a convenient option flying point-to-point directly anytime at their requests. Although it's convenient to customers, this type of non-scheduled service posts great challenge to the management companies, who must serve customer demand by...

This paper studies service systems with gatekeepers who diagnose a customer problem and then either refer the customer to an expert or attempt treatment. The probability of successful treatment by a gatekeeper decreases as the problem's complexity increases. We determine the optimal staffing...

Effectiveness in the use of the work force is often the crucial advantage in a company's long-term success over its competitors, especially in technology driven and highly competitive branches as the one considered in this article. While employee scheduling and rostering has been the topic of...