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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Dienstleistungsqualität"
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Search: subject:"Zufriedenheit"
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Dienstleistungsqualität
Customer satisfaction
84
Kundenzufriedenheit
84
Consumer behaviour
50
Konsumentenverhalten
50
Service quality
48
Beziehungsmarketing
38
Relationship marketing
38
Arbeitszufriedenheit
26
Job satisfaction
26
Hotel industry
22
Hotellerie
22
Gastronomie
20
Holiday behaviour
20
Restaurant industry
20
Urlaubsverhalten
20
Tourism
19
Tourismus
19
USA
13
United States
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satisfaction
13
Arbeitsverhalten
12
Work behaviour
12
customer satisfaction
12
Tourism marketing
11
Tourismusmarketing
11
Hospital
10
Krankenhaus
10
Satisfaction
10
Tourism employees
10
Tourismusberufe
10
Zufriedenheit
10
Brand management
9
Emotion
9
Employee retention
9
Markenführung
9
Mitarbeiterbindung
9
Brand image
8
Markenimage
8
Tourism industry
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English
48
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Hsu, Maxwell K.
2
Kim, Woo Gon
2
Liu, Matthew Tingchi
2
Mathe, Kimberly
2
Mattila, Anna S.
2
Miao, Li
2
Raab, Carola
2
Ryu, Kisang
2
Wong, IpKin Anthony
2
Alexandris, Kostas
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Batista, Fernando
1
Bogicevic, Vanja
1
Boon Liat Cheng
1
Bradley, Graham L.
1
Breiter Terry, Deborah
1
Bujisic, Milos
1
Cham Tat Huei
1
Chan, Andrew
1
Chen, Ivy S. N.
1
Chen, Sandy C.
1
Chen, Yonghong
1
Chi, Christina Geng-Qing
1
Choe, Ja Young
1
Choi, Hyung-Min
1
Choi, Youngsoo
1
Chuang, Ning-Kuang
1
Clemes, Michael D.
1
Del Chiappa, Giacomo
1
Drid, Patrik
1
Fam, Kim Shyan
1
Fung, Clare P. Y.
1
Gallarza, Martina G.
1
Gan, Christopher
1
Gao, Jie
1
Gazzoli, Gabriel
1
Gursoy, Dogan
1
Han, Heesup
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
226
Journal of retailing and consumer services
218
Journal of business research : JBR
147
The journal of services marketing
134
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
108
Journal of hospitality marketing & management
98
International journal of contemporary hospitality management
96
Journal of travel and tourism marketing
84
Services marketing quarterly
80
Journal of air transport management
67
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
64
Service business
62
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
46
Journal of service management
46
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
42
Quality management journal : QMJ
38
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
32
Journal of strategic marketing
31
Journal of service research
29
Journal of the Academy of Marketing Science
29
Tourism management perspectives : TMP
28
Marketing intelligence & planning
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
International journal of business information systems : IJBIS
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
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ECONIS (ZBW)
48
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1
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
5
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
6
The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip
;
Krešić, Damir
;
Šerić, Maja
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
Saved in:
7
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
Saved in:
8
Destination image, sport event quality, and behavioral intentions : the cases of three World Sambo Championships
Milovanović, Ivana
;
Matić, Radenko
;
Alexandris, Kostas
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
7
,
pp. 1150-1169
Persistent link: https://www.econbiz.de/10012592358
Saved in:
9
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
10
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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