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~isPartOf:"Journal of service research : JSR"
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~person:"Aksoy, Lerzan"
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Search: subject:"Zufriedenheit"
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Customer satisfaction
3
Kundenzufriedenheit
3
Air transport
1
Airline
1
Betriebsklima
1
Beziehungsmarketing
1
Consumer behaviour
1
Dienstleistungsqualität
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Dienstleistungssektor
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Least squares method
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Relationship marketing
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Unternehmenserfolg
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Western Europe
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Westeuropa
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Work climate
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airline
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commitment
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cross-cultural
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customer satisfaction
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goods versus services
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loyalty
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market share
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product-harm crisis
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Aksoy, Lerzan
Helliwell, John F.
23
Blanchflower, David G.
17
Huang, Haifang
9
Oswald, Andrew J.
8
Wang, Shun
8
Barrington-Leigh, Christopher
6
Deaton, Angus
5
Wolfers, Justin
5
Hamermesh, Daniel S.
4
Kimball, Miles S.
4
McColl-Kennedy, Janet R.
4
Mittal, Vikas
4
Stevenson, Betsey
4
Auh, Seigyoung
3
Beatty, Sharon E.
3
Benjamin, Daniel J.
3
Bryson, Alex
3
Di Tella, Rafael
3
Heffetz, Ori
3
Keiningham, Timothy
3
Krueger, Alan B.
3
Larivière, Bart
3
MacCulloch, Robert
3
Shiplett, Hugh
3
Aknin, Lara B.
2
Berry, Leonard L.
2
Bond, Timothy
2
Collier, Joel E.
2
Danaher, Peter J.
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Glaeser, Edward L.
2
Gong, Taeshik
2
Graham, Carol
2
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2
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Journal of service research : JSR
NBER Working Paper
Journal of service management
5
The international journal of bank marketing : IJBM
2
The journal of services marketing
2
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Handbook of research on customer equity in marketing
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
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Journal of the Academy of Marketing Science
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MIT sloan management review
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ECONIS (ZBW)
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A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
2
Service failure severity, customer satisfaction, and market share : an examination of the airline industry
Keiningham, Timothy
;
Morgeson, Forrest V.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 415-431
Persistent link: https://www.econbiz.de/10010432163
Saved in:
3
The relationship of employee perceptions of organizational climate to business-unit outcomes
Cooil, Bruce
;
Aksoy, Lerzan
;
Keiningham, Timothy
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10003804815
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