Turner, Trevor J.; Bititci, Umit S. - In: International Journal of Business Performance Management 1 (1999) 2, pp. 186-199
This paper introduces the concept of active monitoring business processes to maintain their reliability so that a … improved and maintained the reliability of key business processes by using active monitoring techniques. A methodology for … designing an active monitoring system for a business process is outlined. A model for a reliable business is introduced in which …