Social services within predominantly service-based public administration are undergoing constant reforms in response to evolving social circumstances. These reforms should align with international and constitutional principles, including the rule of law, the welfare state, and public governance,...

The reform of the Italian public administration has been a priority for at least two decades, with several major initiatives undertaken toward modernization and simplification. Notwithstanding laudable intentions, however, progress remains limited. This analysis is a case study of two reforms...

This paper offers a comparative overview of central institutions that develop, regulate and manage the public procurement systems in the Western Balkans, also drawing on examples of good practices established in several EU countries. Its focus is a systematic and detailed discussion of the...

The citizens rightly expect that public services adjust their actions to the changing demands of the 21st century. The European Commission adopted on September 2000 “The European Code of Good Administrative Behavior” which provides a useful guide for Commission staff in their relations with...

This paper discusses Portugal’s Eighth and Ninth Reviews Under the Extended Arrangement and Request for Waivers of Applicability of end-September Performance Criteria (PC). Program implementation has remained broadly on track, in spite of a political crisis and significant legal...

Civil service reform is one of the most intractable yet important challenges for governments and their supporters today. However, civil service reform thus far has largely failed. Based on a review of existing literature, this paper presents principles for donors, governments, and advocates to...

Civil service reform is one of the most intractable yet important challenges for governments and their supporters today. However, civil service reform thus far has largely failed. Based on a review of existing literature, this paper presents principles fo