Search Results - subject:"advanced selling"

Establishing a service channel: a transaction cost analysis of a channel contract between a cruise line and a tour operator

Ng, Irene C. L. - 2007

service will be delivered at some future time. This paper shows that this advanced selling has serious transaction cost …

Persistent link: https://www.econbiz.de/10009440892

Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation

Chen, Rachel R.; Gerstner, Eitan; Yinghui (Catherine) Yang - In: Marketing Science 31 (2012) 1, pp. 157-171

Service providers and their customers are sometimes victims of failures caused by exogenous factors such as unexpected bad weather, power outages, or labor strikes. When such no-fault failures occur in confined zones, service providers may confine customers against their will if making...

Persistent link: https://www.econbiz.de/10010630463

Customer bill of rights under no-fault service failure : confinement and compensation

Chen, Rachel R.; Gerstner, Eitan; Yang, Yinghui - In: Marketing science 31 (2012) 1, pp. 157-171

Persistent link: https://www.econbiz.de/10009511623