Neuenfeldt Júnior, Alvaro Luiz; Siluk, Julio Cezar Mairesse - In: Business Process Management Journal 21 (2015) 1, pp. 190-204
Hierarchy Process (AHP) methodology, together with a series of tests, which are responsible by verifying the degree of … previously defined for a Performance Measurement Systems (PMS) and are relative to franchises in Brazil, using the Analytic …