Purpose – The purpose of this paper is to provide a methodology to integrate both the dynamics of competitors' performance and the dynamics of customer preference, along with their interaction, into a quality function deployment (QFD) analysis. Design/methodology/approach – A systematic...

Purpose – The purpose of this paper is to discuss research gaps and the potential applications of analytic hierarchy process (AHP) in an internal benchmarking process used to identify improvement areas when firms attempt to adopt green initiatives with a supply chain perspective....

Purpose – The purpose of this paper is to present the development of a methodology to evaluate suppliers using portfolio analysis based on the analytical network process (ANP) and environmental factors. Design/methodology/approach – The authors develop a three‐step process, first by...

Purpose – The purpose of this paper is to determine the important product features that are to be included in smart grid devices. This will help the decision makers to prioritize the product feature implementations. Design/methodology/approach – This paper provides a quantitative approach to...

Purpose – As the household budget tightens in uncertain economic times, many grocery shoppers are constantly looking for the best deal in town. To attract and retain these savvy shoppers, a supermarket should understand what they value most and how they comparison‐shop. With this in mind,...

Purpose – CAPARO India Ltd., a leading player in the automotive components industry in India, has multiple logistics providers for export‐import logistics at its five manufacturing locations in north India. Dealing with multiple logistics provider restricts negotiation power, service...

Purpose – The purpose of this paper is to present a detailed literature review of the recent applications of the analytic hierarchy process (AHP) and analytic network process (ANP) group decision‐making methodologies. Design/methodology/approach – Among more than 600 related papers...

Outsourcing has provided many third-party providers with a unique opportunity to enter the reverse logistics market. The selection of partners for the specific function of reverse logistics support becomes more important. This paper proposes a structured model for evaluating and selecting...