Practitioners in process industry have to increasingly adapt their global production networks to changes in the competitive environment. A majority of the supply network design models proposed by academia do not sufficiently capture the questions that have to be resolved. This book provides the...

Purpose – To provide a good insight into the use of analytic network process (ANP) that is a multiple criteria decision‐making methodology in evaluating supplier selection problems. Design/methodology/approach – Supplier selection problems are multi‐objective problems which have many...

Purpose – To develop a new benchmarking process for continuous improvement against the market leader, and report a case study in the postal industry by employing the proposed benchmarking process. Design/methodology/approach – A double AHP methodology is developed in this paper to divide...

Purpose – This paper seeks to introduce a conceptual methodology to support decisions about environmental systems. Design/methodology/approach – The methodology incorporates activity‐based costing and management, the analytic hierarchy process, and business process modeling using the IDEF0...

Purpose – The purpose of this study is to develop a performance measurement model for service operations using the analytic hierarchy process approach. Design/methodology/approach – The study reviews current relevant literature on performance measurement and develops a model for performance...

Purpose – To present a three‐layer hierarchical structure of the factors involved in adopting an electronic marketplace (EM) model and to examine the relative weightings given to various strategic factors by the securities industry (SI) and the heavy electric machinery industry in Taiwan....