Purpose – The purpose of this paper is to conceptualise a workable strategic asset allocation (SAA) model, given the data paucity problem, and involve an ex ante framework that is distributional free. Design/methodology/approach – The SAA model is developed within a semi‐quantitative and...

Purpose – Owing to keen challenges in an evolving market, new product development (NPD) is critical for an enterprise to prosper. To increase the likelihood of having a few successful products, NPD mix is usually selected in practice. Since, a firm has difficulty surviving independently in a...

Purpose – The supplier selection problem has gained great attention in business management literature. The first objective of this study is to determine the required variables in selecting the best suppliers and to develop a supplier selection model based on these selected variables. The...

Purpose – Researchers are keenly searching methods of analyzing, developing and implementing multi‐focused strategies. This is a challenging task because they are quite difficult to structure and, therefore, to assimilate. This study aims to present a new method that can be used further to...

Purpose – The purpose of this article is to address ways in which customer satisfaction could be improved. Design/methodology/approach – In this article it is shown how the analytic hierarchy process (AHP) can be of use in making a choice between a number of alternative quality improvement...

Purpose – This paper presents the main findings of an empirical study that investigates the effects of the “soft” and “hard” criteria of total quality management (TQM) in four ISO 9001 certified small and medium‐sized enterprises (SME) in Trinidad and Tobago (T&T)....

Purpose – The purpose of this paper is to present a hierarchy decision model for assessing the priority of safety management elements in manufacturing enterprises with reference to three major industries (i.e. textile and clothing, electronics, and printing and publishing) in Hong Kong. The...