States that a major problem in dealing with information‐systems reliability is the design of a metric that combines the customer’s needs and preferences with the technical specifications and modular reliability of information systems. Develops one such metric, combining the customer’s...

As quality and profitability have become inseparable concepts, a growing number of service firms have considered quality their top priority in maintaining competitiveness. Commitment to service quality, however, is nothing more than lip service, unless management develops reliable service...

Proposes a new model called the strategy evaluation model. The need for this model is based on the ongoing criticism aimed at capital budgeting models which employ purely quantitative methods such as discounted cash flow techniques and financial ratio analysis. It has been suggested that these...