Utilizes approaches from systems analysis, quality management and previous empirical results to formulate the framework for the study. Took selected engineering consulting firms in Taiwan as research subjects for the empirical portion of the studies. The scope is restricted to the design phase...

The importance of productivity measures in monitoring the performance of manufacturing firms is well documented though existing methods lack effective, accurate and sensitive means of measuring operation efficiency.

Develops a strategic planning framework for long‐range marketing policy making. Uses this framework to explore the relationship between marketing orientation and total quality management and extends Kotler′s model of three types of marketing strategic orientation on the perspective of total...

A robust kaizen system, suitable for initiating TQM, was developed and implemented in a large company in India, named Godrej, for over two years. Statistical analysis of accumulated data was done to identify predictor variables and determine their optimal levels. While doing this, a unique...

Studies the justification problems of automated manufacturing systems (AMS) by using a multiple‐criteria decision making (MCDM) approach such as analytic hierarchy process (AHP). An example from Indian manufacturing has been studied. Strategic, technological and social impacts have been...