A growing number of firms are strategically utilizing IT and the Internet to provide online services to consumers who buy their products. Online services differ from traditional services, such as maintenance services, because they often promote interactivity among the firm’s customers and...

Many service providers, such as restaurants, are selling their gift cards through independent retailers. We analyze a supply chain of a service provider who sells products and gift cards at face value at its locations. The service provider also sells its gift cards through a retailer. Consumers...

In this paper, problem of squeeze film damping in dual axis torsion microactuators is modeled and closed form expressions are provided for damping torques around tilting axes of the actuator. The Reynolds equation which governs the pressure distribution underneath the actuator is linearized. The...