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Search: subject:"artificial intelligence–based chatbots"
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Rage against the machine : experimental insights into customers' negative emotional responses, attributions of responsibility, and coping strategies in artificial intelligence-based service failures
Pavone, Giulia
;
Meyer-Waarden, Lars
;
Munzel, Andreas
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 52-71
Persistent link: https://www.econbiz.de/10014228865
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