Search Results - subject:"automated teller"

Automation in a Customer Contact Environment

Walley, Paul; Amin, Viresh - In: International Journal of Operations & Production Management 14 (1994) 5, pp. 86-100

Service industries, contrary to popular opinion, can have a high level of investment in automation and technology, but most attention focuses on back office technology. Investigates the use of automation in the customer contact environment in order to examine the role of technology in front...

Persistent link: https://www.econbiz.de/10014790474

Towards a Branchless Banking Society?

Prendergast, Gerard; Marr, Norman - In: International Journal of Retail & Distribution Management 22 (1994) 2, pp. 18-26

The increasing provision of self‐service technologies such as automated telling machines (ATMs) in retail banking means that customers now have a variety of means of carrying out their banking business In many cases, the functions of these technologies overlap with the functions of the bank...

Persistent link: https://www.econbiz.de/10014803761

ATM Banking Behaviour in Kuwait: A Consumer Survey

El‐Haddad, Awad B.; Almahmeed, Mohammad A. - In: International Journal of Bank Marketing 10 (1992) 3, pp. 25-32

There has been a growing interest among banks and financial institutions in encouraging bank customers to use automatic teller machines (ATMs). This study attempts to identify customers′ awareness, usage patterns, reasons for using (not using) ATMs, new services required, as well as problems...

Persistent link: https://www.econbiz.de/10014760143

Customer Satisfaction Measurement: Prolonged Satisfaction with ATMs

Moutinho, Luiz - In: International Journal of Bank Marketing 10 (1992) 7, pp. 30-37

evaluation and control of strategic marketing input. Based on empirical findings related to automated teller machines (ATMs …

Persistent link: https://www.econbiz.de/10014760157

Customer Motivations: Use and Non‐use of Automated Banking

Leblanc, Gaston - In: International Journal of Bank Marketing 8 (1990) 4, pp. 36-40

the automated teller. Furthermore, in comparison with non‐users, the user group is more likely to believe the automated …, and associates personal and financial risks with the use of the automated teller. …The results are presented of an exploratory study on customer motivations towards the use and non‐use of an automated …

Persistent link: https://www.econbiz.de/10014760093

Human Tellers: Who Needs Them?

Marr, Norman E.; Prendergast, Gerard - In: International Journal of Bank Marketing 8 (1990) 2, pp. 32-39

Human tellers are still the primary means of product delivery, despite the trend towards electronic and remote banking. In New Zealand, there exists a newly deregulated environment in the financial services industry. Therefore a “customer‐oriented” approach is needed to achieve customer...

Persistent link: https://www.econbiz.de/10014760097

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