An increasing number of organizations are now implementing customer relationship management (CRM) systems to support frontline employees’ service tasks. With the belief that CRM can enhance employees’ service quality, management often mandates employees to use the implemented CRM. However,...

This study explores the characteristics that influence the success factors of accounting firms in the introduction of a RPA system. The RPA system success factors used in this paper are based on the measurements of the Technology Acceptance Model (TAM) and the Information System Success Model...

Die Umsetzung des vom BVR initialisierten Projekts Beratungsqualität durch die Primärbanken impliziert die Einführung der genossenschaftlichen Beratung - eines IT-gestützten, medienbruchfreien sowie rechtlich abgesicherten Beratungsprozesses. Das Zielbild ist die Implementierung...

The main purpose of this paper is to contribute to the discussion of whether the effectiveness of salespeople is improved through sales force automation tools. A survey was carried out in three local firms in the Republic of Kosovo, dealing with the distribution of FMCG (fast-moving consumer...

Customer relationship management, system selection, electronic invoice processes, structural equation modeling, DeLone and McLean IS success model, risk management, maturity model, process model. - Systemauswahl, elektronische Rechnungsprozesse, Strukturgleichungsmodellierung, DeLone und McLean...

Technology has changed company activity. It has equipped companies with elements which give them better and greater knowledge of their target audiences and clients. Within the commercial scope of organizations, it is important to understand which factors explain the use of technology. In this...

Extensive research has investigated the antecedents and impact of adoption of technology in the sales force. Interestingly, even though sales teams have proliferated, most research on adoption to date is at the individual level of analysis. Therefore, we conduct research of individual and team...