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behavior-based personalization 1 behavior-based price discrimination 1 competition 1 customer relationship management 1 endogenous information generation 1 revealed preference 1 segmentation 1 targeting 1
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Zhang, Juanjuan 1
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The Perils of Behavior-Based Personalization
Zhang, Juanjuan - In: Marketing Science 30 (2011) 1, pp. 170-186
"Behavior-based personalization" has gained popularity in recent years, whereby businesses offer personalized products … based on consumers' purchase histories. This paper highlights two perils of behavior-based personalization in competitive … understanding, I investigate how the perils of behavior-based personalization change under alternative market conditions, such as …
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