The aim of this thesis is to propose a model that explains the relationship between customer satisfaction, retention and loyalty based on service quality attributes. The three elements of satisfaction, retention and loyalty towards products represent ongoing challenges for the corporate...

Agri-environmental schemes (AES) have been studied under different perspectives in Europe, since the beginning of the ‘90s. Under regulation 1698/2005, agri-environmental schemes design has been modified with a more clear identification of a baseline for identifying the commitments and the...

Energy behaviours represent a significant untapped potential for the increase of end-use energy efficiency in buildings. Although energy behaviours are a major determinant of energy use in buildings, energy savings potential due to behaviour are usually neglected, albeit being referred to be as...