Search Results - subject:"blame attributions"

Curbing customer-to-customer misbehavior contagion in the sharing economy

Danatzis, Ilias; Möller-Herm, Jana; Herm, Steffen - In: Journal of business research : JBR 173 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10014547914

Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it

Danatzis, Ilias; Möller-Herm, Jana - In: Journal of service research 26 (2023) 3, pp. 459-475

Persistent link: https://www.econbiz.de/10014326009

Firms talk, suppliers walk : analyzing the locus of greenwashing in the blame game and introducing "vicarious greenwashing"

Pizzetti, Marta; Gatti, Lucia; Seele, Peter - In: Journal of business ethics : JBE 170 (2021) 1, pp. 21-38

Persistent link: https://www.econbiz.de/10012496486

Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth

Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213

Persistent link: https://www.econbiz.de/10012059952

It is your fault! How blame attributions of breach predict employees’ reactions

Costa, Sandra Pereira; Neves, Pedro - In: Journal of Managerial Psychology 32 (2017) 7, pp. 470-483

blame attributions of psychological contract breach on employees’ attitudes (affective organizational commitment) and …’ predictions: employees’ blame attributions to the organization have a negative impact on OCBs (as rated by supervisors in time 2 …) through decreased affective organizational commitment, but blame attributions to the economic context act as a buffer to the …

Persistent link: https://www.econbiz.de/10014888770

It is your fault! : how blame attributions of breach predict employees' reactions

Costa, Sandra Pereira; Neves, Pedro - In: Journal of managerial psychology 32 (2017) 7, pp. 470-483

Persistent link: https://www.econbiz.de/10011811512

A double whammy effect of ethnicity and gender on consumer responses to management level service failures

Wu, Laurie; Han, Rachel; Mattila, Anna S - In: Journal of Service Management 27 (2016) 3, pp. 339-359

, the findings indicate that the serial mediation via competence perceptions and blame attributions are the underlying …

Persistent link: https://www.econbiz.de/10014894551

A double whammy effect of ethnicity and gender on consumer responses to management level service failures

Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359

Persistent link: https://www.econbiz.de/10011583559

Silvera, David H.; Meyer, Tracy; Laufer, Daniel - In: Journal of Consumer Marketing 29 (2012) 4, pp. 302-309

implications in terms of blame attributions, and marketing variables of interest such as purchase intentions and negative word of …

Persistent link: https://www.econbiz.de/10014848968