Purpose In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and adoption. However, many implementation projects fail and current literature lacks a synthesis and comprehensive...

Purpose Although businesses continue to take up artificial intelligence (AI), concerns remain that companies are not realising the full value of their investments. The study aims to provide insights into how AI creates business value by investigating the mediating role of Business Process...

This article aims to identify the main approach to robotic process automation (RPA) method and trends in the scientific literature in the field of RPA. Moreover, this analysis is needed to build a model of automation of a certain class of business processes. The author focuses on an analysis of...

В статье рассмотрены современные маркетинговые мероприятия, направленные на развитие сервисного обслуживания в организации. Сервисная политика, по мнению...

В статье рассмотрены основные требования к программным комплексам по бюджетированию и управленческому учёту. Составлена классификация задач и видов...

We show how to interoperate, semantically and inferentially, between the leading Semantic Web approaches to rules (RuleML Logic Programs) and ontologies (OWL/DAML+OIL Description Logic) via analyzing their expressive intersection. To do so, we define a new intermediate knowledge representation...