Organisations are increasingly focusing on their business processes to excel. Since the journey towards process excellence is challenging, various authors have proposed a business process maturity model (BPMM) to gradually improve maturity and capability. Nonetheless, a comprehensive definition...

The focus of this paper is to provide an overview of the nature of business process oriented tools and to develop a procedure that could help managers in the selection process in relation to the project goals, critical success factors, and business process oriented tools criteria. The proposed...