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Call
Center
Outsourcing
: Coordinating Staffing Level and Service Quality
Ren, Z. Justin
;
Zhou, Yong-Pin
- In:
Management Science
54
(
2008
)
2
,
pp. 369-383
suggest that managers pay close attention to service quality and its contractibility in seeking
call
center
outsourcing
. …
Persistent link: https://www.econbiz.de/10009214851
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