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~person:"Gurvich, Itai"
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Search: subject:"call centers"
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call centers
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chance-constrained optimization
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cross-selling
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heavy traffic approximations
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many-server queues
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Gurvich, Itai
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Management Science
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When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance
Armony, Mor
;
Gurvich, Itai
- In:
Manufacturing & Service Operations Management
12
(
2010
)
3
,
pp. 470-488
We study cross-selling operations in
call
centers
. The following questions are addressed: How many customer …
Persistent link: https://www.econbiz.de/10009218602
Saved in:
2
Staffing
Call
Centers
with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management Science
56
(
2010
)
7
,
pp. 1093-1115
We consider the problem of staffing
call
centers
with multiple customer classes and agent types operating under quality … large
call
centers
. …
Persistent link: https://www.econbiz.de/10009293056
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