A new economic approach to process capability assessment is presented, which differs from the commonly used engineering metrics. The proposed metric consists of two economic capability measures - the expected profit and the variation in profit of the process. This dual economic metric offers a...

Hypermedia design is usually ad hoc. Whereas the original RelationshipManagement Methodology (RMM) provides a structured approach to design andimplementation of hypermedia applications, it has limitations that constrain theusability of the kinds of applications it can construct. This paper...