Hasan, Md Moynul; Chang, Yu; Lim, Weng Marc; Kalam, Abul; … - In: Journal of Health Organization and Management 38 (2024) 9, pp. 360-388
Purpose Customer value co-creation behavior is promising but undertheorized. To bridge this gap, this study examines … the viability of a social cognitive theory positing that customers' value co-creation behavior is shaped by their co-creation … co-variance-based structural equation modeling (CB-SEM). Findings Customers' co-creation experience has a positive impact …