salesforce through their impact on organizational commitment as an intervening variable. To test this theory, a causal model to … salespeople. Reveals that the organizational commitment of insurance salespeople exerts a strong, positive influence on their … internal service quality, and establishes that organizational commitment is positively influenced by participation in decision …

Describes the development and testing in a factory setting of a model of the employee organizational commitment process …. Extended from early work in the field, the commitment‐performance model (C‐P model) builds up a structure which links effort … and continuance commitment with employee expertise and behaviour. Survey data gathered in a multi‐division, labour …

commitment. While commitment is shown to be a complex concept which has yet to find universal agreement, it is suggested that … some of the current criticisms of the standard may be symptomatic of lack of such commitment. Outlines some behaviours … indicative of commitment in an ISO 9000 context. Finds that understanding of the purpose of ISO 9000 is an important preliminary …

Explores the role of commitment in maintaining relationship bonds even when the level of satisfaction with specific … often unwilling to explore alternative service options even if dissatisfied. A number of different bases of commitment …

Seeks to examine the important role commitment plays in implementing TQM and the interrelationship between that … commitment and the role of training. In particular, considers the necessity of maintaining the energy and drive for quality … altered through the influence of commitment to training, communications, systems, and teams. These affect the organizational …