Ma, Sai; Xie, Qinghong; Wang, Jiaxin; Dong, Jingjing - In: Nankai Business Review International 15 (2024) 4, pp. 595-618
referral tasks (communication content and approach) on customers’ referral likelihood on social platforms and the role of self … 214, respectively. Findings Three experimental studies indicate that communication content and approach have a significant … effect on referral likelihood. Furthermore, the effect of communication content on referral likelihood depends on the …