Search Results - subject:"complex services"

How consumers evaluate costs in complex services : the case of mutual fund fees

Hauff, Jeanette Carlsson; Carlander, Anders - In: European journal of marketing 58 (2024) 13, pp. 56-80

Persistent link: https://www.econbiz.de/10015198457

How consumers evaluate costs in complex services: the case of mutual fund fees

Nilsson, Jonas; Carlsson Hauff, Jeanette; Carlander, Anders - In: European Journal of Marketing 58 (2024) 13, pp. 56-80

Purpose In modern societies, consumer well-being is dependent on choices regarding complex services, such as … evaluating the costs (or price) of complex services. Design/methodology/approach Three studies were conducted (survey: n = 153 … the complex services setting. Consumers of complex services frequently underestimate the costs over the long-term, may see …

Persistent link: https://www.econbiz.de/10015343411

The effects of innovation types and customer participation on organizational performance in complex services

Samuelsson, Peter - In: European journal of marketing 57 (2023) 13, pp. 27-55

Persistent link: https://www.econbiz.de/10014448617

A framework to improve the digital customer experience in complex services

Kandil, Omnia; Dessart, Laurence; Standaert, Willem; … - In: Services marketing quarterly 45 (2024) 1, pp. 25–54

Persistent link: https://www.econbiz.de/10014513537

How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions

Keeling, Debbie I.; Keeling, Kathleen; Ruyter, Ko de; … - In: Journal of the Academy of Marketing Science 49 (2021) 2, pp. 236-257

Persistent link: https://www.econbiz.de/10012434104

Experimenting and prototyping in the design of complex services : remote assistance : a case study

Nicolaÿ, Alexis; Lenfle, Sylvain - In: European review of service economics and management (2019) 2/8, pp. 55-90

Persistent link: https://www.econbiz.de/10012162885

Facilitating customer adherence to complex services through multi-interface interactions : the case of a weight loss service

Temerak, M. S.; Winklhofer, Heidi; Hibbert, S. A. - In: Journal of business research : JBR 88 (2018), pp. 265-276

Persistent link: https://www.econbiz.de/10011869729

Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector

Petz, Andreas; Duckwitz, Sönke; Schmalz, Christina - In: Amfiteatru Economic Journal 14 (2012) Special No. 6, pp. 635-652

Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However …

Persistent link: https://www.econbiz.de/10011724792

Productivity of Services: an Explorative Study in the Electrical and Chemical Engineering Sector

Petz, Andreas; Duckwitz, Sönke; Schmalz, Christina - In: The AMFITEATRU ECONOMIC journal 14 (2012) Special No. 6, pp. 635-652

Knowledge intensive, complex services play a crucial role in the economy and welfare of developed countries. However …

Persistent link: https://www.econbiz.de/10010611682

Servitization through outcome-based contract : a systems perspective from the defence industry

Batista, Luciano; Davis-Poynter, Simon; Ng, Irene; … - In: International journal of production economics 192 (2017), pp. 133-143

Persistent link: https://www.econbiz.de/10011782331