Purpose The research examines the Twitter (X) accounts of 20 retail banks in the USA, selected from the Top 100 banks on Twitter, over the period of 2012-2022, focusing on consumer reactions to posts. By analysing 136,150 tweets, the study aims to explore how banks utilize Twitter, and examine...

People hold mixed views about adopting artificial intelligence (AI) in the workplace - some believe that AI facilitates work processes, while others worry that it poses a threat to the importance of human labor. To address this conundrum regarding how employees feel and behave when AI is applied...

This paper investigates the optimal locations of health service facilities during the Hajj, a major temporary city event in Mina, Saudi Arabia, attended by millions of pilgrims. Given the logistical challenges and historical accident risks during this dense gathering, effective placement of...

Purpose Advancements in artificial intelligence (AI) have significant potential for university energy management in Palestine, but effective integration of AI in campus sustainability programs will depend on the willingness of lecturers to use AI. In this research, Theory of Reasoned Action...

People in East Asia and Pacific (EAP) countries have prospered over the last few decades because of the growth in productive jobs. Do industrial robots, artificial intelligence (AI), and digital platforms threaten that development model? "Future Jobs" presents evidence that new technologies have...