Linear bilevel optimization problems have gained increasing attention both in theory as well as in practical applications of Operations Research (OR) during the last years and decades. The latter is mainly due to the ability of this class of problems to model hierarchical decision processes....

Linear bilevel optimization problems are often tackled by replacing the linear lower-level problem with its Karush–Kuhn–Tucker conditions. The resulting single-level problem can be solved in a branch-and-bound fashion by branching on the complementarity constraints of the lower-level...

This paper develops methods to compute performance measures in a specific type of loss system with multiple classes of customers sharing the same processor. Such systems arise in the modeling of a call center, where the performance measures of interest are blocking the probability of a call and...