Purpose Artificial intelligence (AI) offers many benefits to improve predictive marketing practice. It raises ethical concerns regarding customer prioritization, market share concentration and consumer manipulation. This paper explores these ethical concerns from a contemporary perspective,...

This study aims to understand how InsurTech has developed in Korea. To achieve this, we collected InsurTech-related news articles published in the Korean media over the past eight years. Using a relatedness analysis based on the TopicRank algorithm, a text mining technique, we extracted the top...

Can people develop trust in Artificial Intelligence (AI) by learning about its developments? We conducted a survey experiment in a nationally representative panel survey in the United States (N = 1,491) to study whether exposure to news about AI influences trust differently than learning about...