Traditional organizations are strongly encouraged by emerging digital customer behavior and digital competition to transform their businesses for the digital age. Incumbents are particularly exposed to the field of tension between maintaining and renewing their business model. Banking is one of...

This research examines the concept of a robo-advisor with digital twin capabilities for personal financial management. Using an exploratory study, the researchers developed an interactive and interpretive model that analyses the most critical variables to consider when designing the next level...

We investigate the impact of computerization of white-collar jobs on wages and employment. Using online job postings from 2007 and 2010--2016 for office and administrative support (OAS) jobs, we show that when firms adopt new software at the job-title level they increase the skills required of...

Artificial emotional intelligence refers to technologies that perform, recognise, or record affective states. More than merely a technological function, however, it is also a social process whereby cultural assumptions about what emotions are and how they are made are translated into composites...