This paper provides a contemporary example of the disruptive impact of new technology upon industry structure, through investigation into the ongoing viability of retail travel agents in an industry where technology is a key driver of change. The Internet has provided opportunities for major...

This longitudinal comparative study using a multidisciplinary approach, applies a processual analysis (Pettigrew, 1985; Pettigrew, 1990; Pettigrew, 1997) from a knowledge sharing perspective, to the implementation of what the literature shows to be a relatively under researched area of Customer...

An approach to the online learning of Takagi-Sugeno (TS) type models is proposed in the paper. It is based on a novel learning algorithm that recursively updates TS model structure and parameters by combining supervised and unsupervised learning. The rule-base and parameters of the TS model...

As dot.com became dot.bomb, the hype that surrounded the meteoric growth of the network economy has given way to realism, or even scepticism, about the potential of ICT as a source of new business models. It is now appropriate to reflect critically on the e-economy hype, and to use this as a way...

One of the key decisions financial institutions have to make as part of their daily operations is to decide whether or not to grant a loan to an applicant. With the emergence of large-scale data-storing facilities, huge amounts of data have been stored regarding the repayment behavior of past...

We believe that the problems of safety, security and resource usage combine to make it unlikely that programmable networks will ever be viable without mechanisms to transfer risk from the platform provider to the user and the programmer. However, we have well established mechanisms for managing...

When planning and designing a policy intervention and evaluation, the policy maker will have to define a strategy which will define the (conditional independence) structure of the available data. Here, Dawid's extended influence diagrams are augmented by including 'experimental design' decisions...

This paper considers the implementation of IT infrastructures from the perspective of their ongoing performance. Based on a case study of the implementation of Lotus Notes in a manufacturing company in the UK, it depicts this performance as the interaction between issues and concerns emerging...

This comprehensive textbook considers all of the key business, management and technical issues of e-Business, examining and explaining how technologies can help organizations in both the public and private sectors conduct business in new ways.After addressing the changing nature of the e-Economy...

While much attention has recently been focused on the problems facing Internet start-ups, the challenge of e-business affects a much broader constituency of organisations. For established companies, the key challenge is one of change. Such companies must rethink fundamental aspects of company...