This paper presents a general model to assess the impact of data and process quality upon the outputs of multi-user information-decision systems. The data flow/data processing quality control model is designed to address several dimensions of data quality at the collection, input, processing and...

This paper reports on a technique for measuring and analyzing computer user satisfaction. Starting with the literature and using the critical incident interview technique, 39 factors affecting satisfaction were identified. Adapting the semantic differential scaling technique, a questionnaire for...

The concept of "participative systems design" should be as applicable to strategic management decision support systems as it is generally believed to be to lower-level systems. This study tests hypotheses concerning participative design using data describing the participation and performance of...