Shammas-Toma, Mazin; Seymour, David; Clark, Leslie - In: Construction Management and Economics 16 (1998) 2, pp. 177-192
Since at least the Tavistock studies, the need to improve communication and coordination in the construction process has been stressed. This paper reports from a study of 25 construction projects where QA and a number of procedures were in use which might have been expected to bring such...