Friedman, Ray; Currall, Steven C. - 2012
telephone. Building upon Rubin, Pruitt, and Kim's (1994) conflict escalation model, we propose a new conceptual framework that … articulates: (1) the structural properties of e-mail communication, (2) the impact of these properties on conflict process effects …, and (3) how process effects, in turn, trigger conflict escalation. Propositions specify the nature of relationships among …