To date, optimization models of endogenous technological change commonly deal with uncertainty in technological learning with risk-factor methods, i.e., by adding expected risk costs resulting from overestimating technological learning rates into an objective function with a subjective risk...

We consider the problem of staffing call centers with multiple customer classes and agent types operating under quality-of-service (QoS) constraints and demand rate uncertainty. We introduce a formulation of the staffing problem that requires that the QoS constraints are met with high...