Fuzzy marketing considers the degree to which a customer belongs to specific segments and subsequently allows them to be targeted with messages that engage them emotionally. To better understand the application and importance of fuzzy logic in marketing strategy, we developed a systematic...

This paper investigates how consumers' perceived motivations for corporate social responsibility (CSR) influence retail store re-visit intentions, and how consumers' cultural beliefs influence consumers' perception of CSR activities during the Covid-19 pandemic. Two studies were conducted, the...

Building on the motivation-ability (MA) theoretical framework, we develop a motivation-trust-vulnerability (MTV) framework to explain behavioral decision making in situations of uncertainty and vulnerability. We apply our new framework to cross-border online shopping, which is characterized by...