Search Results - subject:"consumer commitment"

The consumers' commitment and materialism on Islamic banking : the role of religiosity

Junaidi, Junaidi; Wicaksono, Ready; Hamka, Hamka - In: Journal of Islamic marketing 13 (2022) 8, pp. 1786-1806

Persistent link: https://www.econbiz.de/10013279081

Religiosity versus profit-loss sharing : how Islamic banks brand fidelity influence the Muslim consumers' commitment

Junaidi, Junaidi - In: Journal of Islamic accounting and business research 13 (2022) 6, pp. 960-976

Persistent link: https://www.econbiz.de/10013281053

Antecedents and consequences of consumer commitment in traditional and low-cost airlines

Curras-Perez, Rafael; Sánchez, Isabel - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 899-911

Persistent link: https://www.econbiz.de/10011517496

Forging relationships to coproduce : a consumer commitment model in an extended service encounter

Guo, Lin; Chen, Cuiping; Xu, Huimin - In: Journal of retailing and consumer services 31 (2016), pp. 380-388

Persistent link: https://www.econbiz.de/10011529028

Improving consumer commitment through the integration of self-service technologies : a transcendent consumer experience perspective

Wei, Wei; Torres, Edwin; Hua, Nan - In: International journal of hospitality management 59 (2016), pp. 105-115

Persistent link: https://www.econbiz.de/10011609958

How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior

Curth, Susanne; Uhrich, Sebastian; Benkenstein, Martin - In: Journal of Services Marketing 28 (2014) 2, pp. 147-158

Purpose – The purpose of this paper is to analyze how affective commitment to fellow customers influences a customer's affective commitment to the service provider and customer citizenship behavior (CCB). In addition, the paper seeks to examine the moderating role of a customer's calculative...

Persistent link: https://www.econbiz.de/10014906324

How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior

Curth, Susanne; Uhrich, Sebastian; Benkenstein, Martin - In: The journal of services marketing 28 (2014) 2, pp. 147-158

Persistent link: https://www.econbiz.de/10010371770

Self-service technology, consumer satisfaction and consumer commitment : a multigroup investigation

Beatson, Amanda T.; Lings, Ian; Rudd, John; Lee, Nick; … - 2005

explore the impact of SST on consumer satisf action and on three dimensions of consumer commitment. Multi-group analysis is …

Persistent link: https://www.econbiz.de/10009438101

The use of technology-based self-service on assessments of consumer satisfaction and consumer commitment

Beatson, A. T.; Coote, L.; Rudd, J. - 2004

multidimensional measure of consumer commitment.Data are collected from 241 hotel guests. The results suggest personal-service is more …

Persistent link: https://www.econbiz.de/10009437929