The paper outlines the role and the contemporary development trends of cost management concepts and methods. Specifically, cost management has been created as a source of information for managerial decision-making on matters of production. An increasing share of the costs arised out of...

Purpose – The purpose of this paper is to investigate how firms attempt to increase the profitability of specific groups of extant customers by achieving adjustments in customer behaviour that consequently lead to reduced costs associated with serving these customers....

The widespread use of customer relationship management systems has provided hospitality/hotel organisations with detailed insights into the profitability of their individual customers and at the same time have highlighted unprofitable patrons. Critically appreciating contributions in the area of...