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  • Search: subject:"customer affective commitment"
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Year of publication
Subject
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Beziehungsmarketing 5 Consumer behaviour 5 Customer satisfaction 5 Konsumentenverhalten 5 Kundenzufriedenheit 5 Relationship marketing 5 customer affective commitment 4 Customer affective commitment 3 Dienstleistungsqualität 3 Emotion 3 Employee retention 3 Mitarbeiterbindung 3 Service quality 3 Arbeitsverhalten 2 Gerechtigkeit 2 Justice 2 Perceived procedural justice 2 Work behaviour 2 customer citizenship behaviors 2 customer perceived support 2 customer-based brand reputation 2 AI chatbots 1 Anthropomorphism 1 Arbeitszufriedenheit 1 Bank 1 Banking industry 1 Brand 1 Brand equity 1 Brand image 1 Brand management 1 CAC 1 Competitive advantage 1 Confidence 1 Customer experience 1 Customer perceived ethicality 1 Customer perceived quality 1 Customer positive word of mouth 1 Customer service 1 Customer trust 1 Employee empathy 1
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Online availability
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Undetermined 5 Free 2 CC license 1
Type of publication
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Article 7
Type of publication (narrower categories)
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Article in journal 5 Aufsatz in Zeitschrift 5 Article 1 research-article 1
Language
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English 7
Author
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Song, Jing 3 Ahmed Hassaan Mohammed Ali 2 Baloch, Ghulam Jan 1 Batool, Shahina 1 Giovanis, Apostolos 1 Iglesias, Oriol 1 Kastanakis, Minas N. 1 Konstantoulaki, Kleopatra 1 Kostopoulos, Ioannis 1 Markovic, Stefan 1 Panezai, Babrak Ali 1 Paposa, Kamalpreet Kaur 1 Paposa, Sukhvinder Singh 1 Rialp Criado, Josep 1 Rizomyliotis, Ioannis 1 Sohail, Shamaila 1
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Published in...
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Journal of business research : JBR 2 International Journal of Ethics and Systems 1 International Journal of Management, Economics and Social Sciences (IJMESS) 1 International journal of public sector performance management : IJPSPM 1 Review of marketing science 1
Source
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ECONIS (ZBW) 5 EconStor 1 Other ZBW resources 1
Showing 1 - 7 of 7
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You reap what you sow : how customer perceptions of justice and support enhance customer citizenship behaviors
Ahmed Hassaan Mohammed Ali; Song, Jing - 2023
mediating roles of two vital relational elements (customer-based brand reputation [CBR] and customer affective commitment [CAC …
Persistent link: https://www.econbiz.de/10014368541
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You reap what you sow: How customer perceptions of justice and support enhance customer citizenship behaviors
Song, Jing - In: International Journal of Management, Economics and … 12 (2023) 3, pp. 249-278
mediating roles of two vital relational elements (customer-based brand reputation [CBR] and customer affective commitment [CAC …
Persistent link: https://www.econbiz.de/10014370279
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Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on insurance segment
Paposa, Kamalpreet Kaur; Paposa, Sukhvinder Singh - In: International journal of public sector performance … 13 (2024) 2, pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
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The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Mohammed Ali; Song, Jing - In: Review of marketing science 21 (2023) 1, pp. 295-326
Persistent link: https://www.econbiz.de/10014364962
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Influence of customer perceived ethicality on customer loyalty in the banking industry of Pakistan
Batool, Shahina; Panezai, Babrak Ali; Baloch, Ghulam Jan; … - In: International Journal of Ethics and Systems 39 (2023) 1, pp. 54-80
customer loyalty (CL) and further the authors ascertained if customer trust (CT), customer affective commitment (CAC) and …
Persistent link: https://www.econbiz.de/10014789238
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"How mAy I help you today?" : the use of AI chatbots in small family businesses and the moderating role of customer affective commitment
Rizomyliotis, Ioannis; Kastanakis, Minas N.; Giovanis, … - In: Journal of business research : JBR 153 (2022), pp. 329-340
Persistent link: https://www.econbiz.de/10013534049
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How does sensory brand experience influence brand equity? : considering the roles of customer satisfaction, customer affective commitment, and employee empathy
Iglesias, Oriol; Markovic, Stefan; Rialp Criado, Josep - In: Journal of business research : JBR 96 (2019), pp. 343-354
Persistent link: https://www.econbiz.de/10011981068
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